Refund Policy

Refund Policy

Returns:
Our refund policy lasts 30 days from date of delivery. If 30 days have gone by since your delivery date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do NOT send your purchase back to the manufacturer.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or other original method of payment, within 5 business days.

Late or missing refunds:
Wait 5 business days before contacting your credit card company or other original method of payment since it may take them some time before your refund is officially posted.
If your refund is not posted within 15 business days, please contact us at webhobbies@hotmail.com. We will do our best to follow up on your behalf.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at webhobbies@hotmail.com and send your item to: Web Hobbies Limited, 78 Selena Avenue, Belleville ON K8P 4C4, Canada.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Shipping:
To return your product, you should mail your product to: Web Hobbies Limited, 78 Selena Avenue, Belleville ON K8P 4C4, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a trackable shipping service.

Web Hobbies Limited

2018